1. No Refunds – Exchange Only

We do not provide refunds for any products purchased through Sparkliee.com. However, if you receive an incorrect or damaged item, we will offer an exchange for the same product or a product of equal value.

Conditions for Exchange:

• Wrong Item: If the product you received is not what you ordered, we will exchange it for the correct product.
• Damaged Item: If the item you received is damaged during shipping or faulty upon arrival, we will exchange it for a new one.

2. Exchange Process

If you need to exchange a product, please follow these steps:

a. Contact Us Within 7 Days

• Notify us of the issue within 7 days of receiving the product.
• Provide your order number, photos of the incorrect or damaged product, and any other relevant details.
• You can reach us at info@sparkliee.com

b. Return Instructions

• Once we confirm that your return is eligible for an exchange, we will provide you with the return address and instructions for returning the product.
• The product must be unused, unopened, and in its original packaging to be eligible for an exchange.

c. Return Shipping Costs

• If the exchange is due to an error on our part (e.g., wrong product or damage), we will cover the return shipping cost.
• If you simply change your mind or order incorrectly, you will be responsible for the return shipping costs.

3. Exclusions from Exchange

We cannot accept exchanges for:

• Opened or used products (unless defective).
• Personal care products (e.g., makeup, skincare) once the packaging has been opened.
• Sale or promotional items that are marked as non-returnable or non-exchangeable at the time of purchase.
• Customized products (e.g., personalized items).

4. Processing the Exchange

Once we receive the returned item and confirm that it meets the exchange criteria, we will process your exchange request and ship the replacement product to you.

• Processing Time: Exchanges are typically processed within 3-5 business days after receiving the returned product.
• Shipping Time: Replacement items will be shipped within 1-2 business days after processing and should arrive within the standard shipping time of 3-5 business days.

5. Damaged or Lost Shipments

If your order is damaged during shipping or if your item is lost in transit, please contact us immediately for assistance.

• Damaged Items: Contact us within 7 days of receiving the damaged product, including a description and photos. We will issue an exchange for the damaged item.
• Lost Shipments: If your shipment has not arrived within the expected timeframe, please check your tracking information and contact our customer support team. If the shipment is lost, we will assist you in resolving the issue, either through a replacement or an exchange.

6. How to Contact Us

If you have any questions or need assistance with an exchange, please get in touch with us:

• Email:info@sparkliee.com